Politique d’expédition

6 – DELIVERY

6.1 Products are delivered to the address provided by the Customer as registered on the Website when creating their customer account and placing their first order. 

It is specified that for an order comprising different Products, all of these Products can only be delivered to a single address. 

6.2 Available Products are shipped within 3 to 5 days of receipt of payment by the Company. Delivery times are as follows: 

6.3 The following delivery methods are available to the Customer:

* home delivery:

An average delivery time of 2 to 15 days is expected, depending on the specified delivery destination. If the Customer is absent, the package cannot be left in the mailbox, and subsequent delivery attempts are unsuccessful, the package will either be returned to the sender or made available at the post office to which the Customer is assigned. In this case, the Customer has 15 consecutive days from the package's arrival at the post office to collect it. After this period, it will be returned to the Company and cannot be re-shipped.

* Delivery to a pick-up point:

An average delivery time of 2 to 15 working days is expected, depending on the delivery destination. The pick-up point is chosen after payment for the order. If the Customer has not specified a pick-up point at this stage, the Company reserves the right to select a nearby pick-up point.

6.4 The risk of transport is borne by the Customer who, in the event of damage to the delivery or missing Product(s), must specify their reservations within 3 (three) days of receipt of the delivery, by registered letter with acknowledgment of receipt addressed to the carrier.